Software Support (Technical Support) @ Ahmedabad Location

Position Overview:
Fluency in English Communication
Willing to Work in 24*7 Shifts
Job Functions / Responsibilities:
Find technical solutions on issues or queries related to unknown or new scenarios
Meet set SLAs
Manage relationships with clients
Work with cross-functional teams as and when required
Keep up-to-date with all eClinicalWorks products and its enhancements
Maintain excellent customer satisfaction level
Other duties as assigned

Skills Required:
Bachelors or Masters Degree in Computer Science or Information Technology or a related field (such as BE, BTech, MTech, BCA, MCA, BSc IT, MSc IT)
Proficient with relational databases (SQL Queries)
Excellent knowledge on basic RDBMS Concepts
Experience with Internet Protocols, HTTP / HTTPs
Knowledge of basic networking fundamentals
Experience with XML / XSL
Experience with Web Application Server(s)
Understanding of multi-tier web architecture
Knowledge of SQL Server 2005, 2008 and My SQL
Knowledge of server side programming using VB/ COM, .Net and/or Java would be an advantage
Prior technical support experience shall be an advantage
Prompt, responsive, responsible and friendly approach to customer situations

Other Skills / Abilities:
Professional telephone etiquettes
Ability to balance multiple priorities
Ability to handle difficult situations
Hard working smart individual
Eager to learn new things
Excellent customer service orientation
Strong analytical and problem solving skills
Excellent attitude and spirit of cooperation
Strong interpersonal and communications skills
Ready to work in 24*7 Shifts

Benefits:
Best Professional Experience
Opportunity for Career & Professional Growth
Healthy Work Environment
Pick & Drop facility for all employees based in Ahmedabad & Gandhinagar
Meals at subsidized rate
Medical insurance for self and for family members upon successful completion of 6 months